Return, Refund & Cancellation Policy

This policy explains how Herbs Blend handles order cancellations, exchanges, and refunds for products purchased through this website. Please read the distinctions below carefully:

• Return — a general return of a product you no longer want is not applicable.
• Exchange — available only for a wrong product or a defective/damaged product, after inspection.
• Cancellation — available before dispatch; charges may apply after dispatch.
• Refund — raised for failed or undelivered shipments under this policy.

Related delivery rules appear in our Shipping & Delivery Policy.

Orders can be cancelled before dispatch. Cancellation requests must be raised before dispatch by contacting HerbsBlend.support@gmail.com with your order reference.

After dispatch, cancellation charges may be deducted. We may also cancel an order due to stock unavailability, payment failure, pricing or information errors, suspected fraud, or delivery restrictions. If we cancel after payment has been collected, we will initiate a refund according to the refund process below where applicable.

General returns are not applicable. We do not offer a standard change-of-mind or open return window. Eligible cases are limited to the exchange rules below.

Opened or used cosmetics cannot be returned. A product will not be returned or exchanged if the seal is broken, subject to the conditions in this policy.

Exchange is allowed only for:

• Wrong product
• Defective or damaged product

Damaged packages are handled by exchange only, not as a general return for refund of a correctly shipped, undamaged item.

Claim procedure: contact us through our Contact / support page and upload an unboxing video or photos. The product will then be checked before exchange approval. Please keep the item and packaging until the case is resolved.

Return shipping for an approved exchange: the customer pays the return shipping cost.

Exchanges are subject to product availability. Hygiene restriction: products with a broken seal are not eligible for return or exchange under the conditions stated above.

Refunds are raised for failed or undelivered shipments according to this policy. Do not assume a refund is available for change of mind or for opened cosmetics.

Refund processing: 2–3 working days after approval.

Refund method: UPI or bank account. COD refunds are also issued through UPI or bank account.

For cancellations, exchange claims, or refund questions:

• Company: Herbs Blend
• Email: HerbsBlend.support@gmail.com
• Phone: 7206585040
• Address: WARD NO.13, Near Railway Station, Bawani Khera, Distt. Bhiwani, Haryana
• Hours: 8:00 AM – 10:00 PM

Escalations may follow the process on our Grievance Redressal page.