Legal
Privacy Policy
Last updated 21 September 2026. This page describes how this website operates and is not a substitute for independent legal advice.
Introduction
This Privacy Policy explains how Herbs Blend (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or use this website and related services.
Please read this policy together with our Terms & Conditions and Cookie Policy. By using the website, you acknowledge this Privacy Policy. If you do not agree, please discontinue use of the site.
Information We Collect
We may collect personal and related information that you provide directly, that is generated through your use of the website, or that we receive from service providers who help us operate the shop.
Account information
If you create an account, we may collect details such as your name, email address, and other profile information needed to register, sign in, and manage your account.
Authentication is handled through our authentication provider. We do not store passwords in plain text.
Order and payment information
When you place an order, we may collect:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Order contents
- Order amount
- Payment method
- Fulfilment and delivery information
We do not store full payment card numbers on our servers when payments are processed through a third-party payment provider.
Device and website usage information
We may automatically collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Links clicked
- Referring URLs
- Approximate location derived from IP
- Date and time of visits
- Cookies and similar technologies
How We Use Information
We may use personal information for purposes including:
- Creating and managing accounts
- Providing customer support
- Processing and fulfilling orders
- Processing payments
- Preventing fraud or misuse
- Communicating about orders, exchanges, cancellations and refunds
- Providing order tracking
- Improving the website and shopping experience
- Complying with applicable legal, tax and accounting obligations
- Enforcing our terms and protecting our users and operations
Orders and Payments
Order and payment information may be used to process payments, issue invoices after payment confirmation, fulfil deliveries within India, and manage cancellations, exchanges and refunds.
Razorpay will be used as the online payment gateway when online payment processing is enabled.
Accepted payment methods may include UPI, cards and net banking through the payment gateway, along with Cash on Delivery where available.
GST may apply to purchases.
Herbs Blend does not store payment card information on our servers when payments are processed through a third-party payment provider.
Account Information
Account details allow customers to sign in, view orders and manage their profile.
Authentication is provided through Clerk.
Customers are responsible for keeping their account credentials confidential.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or alteration.
However, no method of transmission or storage is completely secure.
Customers are responsible for keeping their account credentials confidential.
Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
- Order fulfilment
- Customer support
- Dispute resolution
- Accounting
- Tax compliance
- Legal and regulatory obligations
- Maintaining necessary business records
When information is no longer required, reasonable steps may be taken to delete or anonymise it, subject to applicable legal requirements.
Customer Rights
Depending on applicable law, customers may have rights to request:
- Access to personal information
- Correction of inaccurate information
- Deletion of personal information where applicable
- Withdrawal of consent where processing is based on consent
- Information regarding how personal information is handled
Customers may contact Herbs Blend using the contact details below. Herbs Blend may need to verify the identity of the requester before processing a request.
Children’s Privacy
This website is intended for adults purchasing personal care, cosmetic, perfume, spice, and related products.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information through the website, please contact Herbs Blend so appropriate steps can be considered.
Third-Party Links and Services
The website may contain links to third-party websites or integrate third-party services.
Herbs Blend is not responsible for the privacy practices of third-party websites or services.
Customers should review the privacy policies of third parties before providing personal information to them.
Policy Updates
Herbs Blend may update this Privacy Policy from time to time.
The “Last Updated” date will be changed when material updates are made.
Continued use of the website after an update constitutes acceptance of the revised policy where permitted by applicable law.
Contact Information
For privacy-related questions or requests:
- Company: Herbs Blend
- Email: HerbsBlend.support@gmail.com
- Phone: 7206585040
- Support Hours: 8:00 AM – 10:00 PM
- Address: WARD NO.13, Near Railway Station, Bawani Khera, Distt. Bhiwani, Haryana
For complaints relating to privacy or data handling, see our Grievance Redressal page.