Grievance Redressal

Herbs Blend is committed to addressing customer concerns in a fair manner. This page explains how to reach customer support and how to submit complaints related to orders, products, or privacy. Related policies include our Shipping & Delivery Policy, Return, Refund & Cancellation Policy, and Privacy Policy.

For general questions and assistance, please contact:

• Email: HerbsBlend.support@gmail.com
• Phone: 7206585040
• Hours: 8:00 AM – 10:00 PM
• Address: WARD NO.13, Near Railway Station, Bawani Khera, Distt. Bhiwani, Haryana

Please include your order reference (if applicable), a clear description of the issue, and any supporting photographs, unboxing video, or documents so we can assist more quickly.

To submit a formal complaint:

• Email HerbsBlend.support@gmail.com with the subject line “Complaint”, or use our Contact page
• State your full name and preferred contact details
• Describe the issue, including dates and order reference where relevant
• Attach supporting materials (photos, unboxing video, screenshots, invoices) if available
• Indicate the outcome you are seeking, if known

Order-related complaints may include issues such as:

• Payment or checkout problems
• Shipping delays, failed delivery, or tracking concerns
• Wrong items received
• Cancellation or refund status

Please provide your order reference and relevant payment or shipping details (excluding full card numbers). We will review against our shipping and return policies.

Product-related complaints may include issues such as:

• Damaged or defective products on arrival
• Packaging or labelling concerns
• Questions about products (where information is available on the label or site)

For reactions or sensitivities, discontinue use and seek appropriate professional advice if needed. We may ask for photos or an unboxing video to investigate. Please also review our Disclaimer.

If you have concerns about how personal information is collected, used, or shared, please contact HerbsBlend.support@gmail.com with details of your concern. You may request access, correction, or deletion where applicable law allows, as described in our Privacy Policy.

Our typical process is as follows:

• Acknowledgement of your complaint
• Review of relevant order, product, or account records
• Response with findings and proposed resolution, or an update if more time is needed
• Escalation where required or requested

Complaint acknowledgement timeframe and complaint resolution timeframe: to be confirmed by Herbs Blend before publication.

Complex cases involving couriers, payment providers, or third parties may take longer. We will communicate material updates where reasonably possible.

A designated grievance officer name, designation, separate grievance email/phone, and postal address for formal escalation were not provided in the business information supplied for this website. Until those details are confirmed, please use customer support:

• Email: HerbsBlend.support@gmail.com
• Phone: 7206585040
• Hours: 8:00 AM – 10:00 PM
• Address: WARD NO.13, Near Railway Station, Bawani Khera, Distt. Bhiwani, Haryana

Grievance officer name/designation, grievance-specific email, phone, address, and officer response timeframe: to be confirmed by Herbs Blend before publication.

We may update this page when our support channels or processes change. The “Last updated” date at the top of this page will change when we do.